Returns & Refunds Policy

Returns & Warranty Policy

At Superior Salon Supplies, we take pride in supplying high-quality professional salon, barber and beauty products. If you experience any issues with your order, please contact us and we will assist you as quickly as possible.

Change of Mind

Due to the professional and hygiene-sensitive nature of many of the products we supply, returns are not accepted for change of mind.

Please choose carefully before completing your purchase.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or not as described, please contact us within 7 days of receiving your order so we can assess and assist promptly.

To assist with your claim, we may request photos or additional information.

In accordance with Australian Consumer Law, you may be entitled to a repair, replacement or refund if a product:

  • Is faulty
  • Is not of acceptable quality
  • Does not match the description provided
  • Is not fit for its intended purpose

If a product is confirmed to be faulty or incorrect, Superior Salon Supplies will cover the cost of return shipping where applicable.

Shipping costs are non-refundable unless the item is deemed faulty or incorrect.

Manufacturer Warranty

Many electrical tools and equipment are covered by a manufacturer warranty.

Warranty periods vary depending on the brand and product. Please refer to the individual product listing or manufacturer documentation for specific warranty details.

Where applicable:

  • Warranty claims may be handled directly by the manufacturer or authorised service agent
  • Superior Salon Supplies may assist in facilitating the process where required
  • Proof of purchase is required for all warranty claims

Warranty Exclusions

Manufacturer warranties generally do not cover damage caused by:

  • Misuse or improper handling
  • Accidental damage, drops or impact
  • Exposure to water or liquids where the product is not designed for such use
  • Incorrect voltage or electrical connection
  • Lack of proper cleaning or maintenance
  • Normal wear and tear from regular use
  • Use outside of intended or professional applications

To ensure warranty eligibility, always follow manufacturer instructions and care guidelines.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to:

  • A replacement or refund for a major failure
  • A repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure

Return Process

Returned items must be in their original condition and packaging unless deemed faulty.

To request assistance, please contact us at:

info@superiorsalonsupplies.com.au

Please include:

  • Your order number
  • A description of the issue
  • Photos (if applicable)

Our team will review your request and provide further instructions if a return is required.

We reserve the right to decline a return request where the item does not meet the above conditions.

Refund Processing

Once a returned item has been received and inspected, any approved refunds will be processed to the original payment method used at checkout.

Please allow 3–5 business days for refunds to appear in your account once processed.